| Supporting Users and Troubleshooting Applications on a Microsoft Windows Desktop Operating System Platform (070-272) |
| | Candidates for this exam support end users who run Microsoft Windows XP Professional in a corporate environment or Microsoft Windows XP Home Edition in a home environment. They should have experience using applications that are included with the operating system, such as Microsoft Internet Explorer and Microsoft Outlook Express, as well as the productivity applications used in a corporate environment, such as Microsoft Office applications.
Candidates should be able to resolve operating system issues by telephone, by connecting to an end user's system remotely, or by visiting an end user's desktop. They should have a working knowledge of operating in a workgroup or Active Directory domain environment and how end users are affected by each environment.
This exam, when combined with 70-271 (the operating system exam for desktop support technicians), should validate that a candidate can successfully answer, or escalate, all calls from end users. |
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| Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System (70-272) |
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| Supporting Users Running Applications on a Microsoft® Windows® XP Operating System (2262) |
| | Audience: IT Professional
Technology: Windows XP
Length: 12 hrs
Language: EnglishIn this online learning collection, you learn to support users running applications on the Microsoft Windows XP operating system. You learn about the job duties of the Desktop Support Technician (DST), and you resolve a variety of common desktop operating system issues, including issues related to various applications running on Windows operating systems. This collection helps prepare you for exam 70-272. |
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