| Maintaining and Troubleshooting Microsoft Windows XP for Desktop Support Technicians (070-271) |
| | Candidates for this exam support end users who run Microsoft Windows XP Professional in a corporate environment or Microsoft Windows XP Home Edition in a home environment. They should have experience using applications that are included with the operating system, such as Microsoft Internet Explorer and Microsoft Outlook Express, as well as the productivity applications used in a corporate environment, such as Microsoft Office applications.
Candidates should be able to resolve operating system issues by telephone, by connecting to an end user's system remotely, or by visiting an end user's desktop. They should have a working knowledge of operating in a workgroup or Active Directory domain environment and how end users are affected by each environment.
This exam, when combined with 70-272 (the applications exam for desktop support technicians), should validate that a candidate can successfully answer, or escalate, all calls from end users. |
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| MCDST Self-Paced Training Kit [Exam 70-271]: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System, 2nd Edition (CC-9120-F4) |
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| Supporting Users and Troubleshooting a Microsoft Windows (70-271) |
| | IT professionals worldwide count on Transcender’s award-winning software to prepare for their IT training and certification goals. Whether you are pursuing Microsoft®, Cisco®, CompTIA®, Oracle®, Sun™, CIW™, or (ISC)²SM certification, Transcender’s award-winning exam simulations allow you to learn your strengths and weaknesses, so you can understand the material you need to know to pass the exam.- Realistic practice questions focus on the critical material you need to know preparing you for the rigors of the real exam.
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| Supporting Users Running the Microsoft® Windows® XP Operating System (2261) |
| | Audience: IT Professional
Technology: Windows XP
Length: 18 hrs
Language: EnglishIn this online learning collection, you learn to support users running the Microsoft Windows XP operating system. You learn about the job duties of the Desktop Support Technician (DST), and you resolve a variety of common desktop operating system issues, including issues related to installation, desktop management, file and folder access, hardware, printing, and network connectivity. This collection helps prepare you for certification exam 70-271. |
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